Send orders
How can I receive my order?
All over the country, orders are sent by Pishtaz post and Tipax.
How many days does it take to send orders?
Orders are delivered to the postal unit between 10 and 15 working days after order confirmation.
What are the types of payment for orders?
Payment can only be made online and through the internet portal, after the transaction, a confirmation report will be sent to the customer via email.
How is postage calculated?
Shipping cost is free for orders above 300 thousand Tomans and 25000 Tomans for other orders.
Can I track an order that has been shipped?
To track orders, you can enter the 10- or 20-digit number of the Pishtaz parcel, which was sent to you by the Manshet site after delivery to the post office, at the following address:
https://tracking.post.ir/
Terms of return and change of product size
What are the conditions for using the 7-day return guarantee?
If the purchased item has a defect, scratch or discrepancy.
– If our experts confirm the defect or discrepancy of the product, all the return costs are the responsibility of Manshet and the necessary coordination to refund the order amount with the customer.
It will be processed and returned to the customer’s account within 48 working hours.
If the customer abandons his purchase.
– If the order has not been processed yet, it should be informed as soon as possible to the Manshet order tracking unit (phone number 021-28425571).
– If the customer cancels the purchase after receiving the product, within 2 days at most, he must inform the after-sales service unit of his cancellation and send the product to the company’s warehouse.
– In this case, returning the product after the approval of the after-sales service expert is only possible if the product is in its original condition without scratches, perfume smell, body odor and has not been used. Also, 15% of the desired item is deducted and the remaining amount is credited to the customer’s account. Dear customers, please note that this amount is only to cover the shipping costs from the central warehouse of Turkey to Iran and vice versa, and the company will make a profit from the customers. does not receive
– Please note that any change in the basic conditions of the goods will eliminate the possibility of using this service.
If the product size is not suitable.
– The request to change the size of the product is accepted only if the shoes or clothes have been tested and the size desired by the customer is available on the site. Also, the amount of 10% of the item must be paid to the account of Iran Pircardin Company to cover the cost of resending the product to Turkey. Dear customers, please note that this amount is only to cover the shipping costs from the warehouse
Iran is to Türkiye and vice versa and the company does not receive any profit from the customers.
Also, please note that: sanitary products, accessories and underwear do not include return products.
The deadline for changing the size and returning
The maximum time for returning and changing the size of orders
Dear customers, they have a maximum of one week after receiving the postal package.
Please coordinate with the customer service unit before sending the package.
How can I track the status of my returned product?
After delivering the goods to the post office, contact the Manshet customer service unit.
If the goods are returned, when and how will the amount paid be refunded?
– If the problem, the presence of a discrepancy in color and size or external damage, is confirmed by Manshet’s after-sales service experts, all the return costs will be borne by Manshet and the necessary coordination will be made with the customer to refund the order amount and within 48 working hours to Customer account will be refunded.
– If the defect or discrepancy is not confirmed by Pircardin Iran experts, the order will be sent back to the customer again, so make the necessary arrangements with the support unit before returning.
